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Technology Support

Operations and Infrastructure - Tech Support

Tech Support: When facing technical difficulties, teachers and students can call the Technology Help Desk
(843-398-6200, Press Option 1) or put in a technology work order for assistance.

 

eLearning - Teacher Office Hours

Teachers will be available during virtual office hours to provide assistance to students, give feedback, and answer questions. During these hours, all teachers are expected to be accessible through Zoom, Email, Schoology/Seesaw, or Remind.
 
Elementary: 11:00 am 12:30 pm

Middle and High: 12:00 pm - 1:30 pm

*Teachers may extend their office hours to provide more time, but the times above must not be altered or shortened.

 

Tech Support Flow

 End Users  Help Desk Ticket
 1st Line of Support - Tier 0  Technology Help Desk Call
 2nd Line of Support - Tier 1  Technicians
 3rd Line of Support - Tier 2  Network Administrators
 4th Line of Support - Tier 3  IT Coordinator
 5th Line of Support - Tier 4  Chief Technology Officer